This is what I call Customer Service (Food Hotel Asia 2012)

Remember what I wrote in my previous post on Food Hotel Asia 2012 last week?

'The show attracted such a huge crowd that there was a traffic jam into expo. Moreover, I had to queue 1 hour just to get my pass even though I had pre-registered. Still it was well worth the wait!'

Email from organisers of Food Hotel Asia 2012

Well, I received an email from the organisers of Food Hotel Asia 2012 yesterday. (please note that this email was sent to all visitors who attended the trade show on the first day. It was not sent because of my blog post)

This is great customer service; the little things that can make a difference! I am impressive. Glad to know that they realised the problem, admit it and will improve on it on their own accord all within 2 weeks after the event. Kudos to FHA!

Food Hotel Asia 2012

Food Hotel Asia (FHA) is a biennial trade show started in 1978 showcasing food and hospitality products around the world. 

The recent FHA this year; FHA 2012 is the largest ever held in Singapore with 2,800 exhibitors from 71 countries taking up Hall 1 all the way to Hall 9 in Singapore Expo! That is over 92,000 square metre of space! It was held from 17 to 20 April 2012 at Singapore Expo. The show spanned across the various sectors such as Food, Hotel, Bakery & Pastry, Hospitality and Tea & Coffee.

How can any foodie miss this experience! I shall let the pictures do the 'talking'!

Cupcakes

Cake

Cake

Tigerson Philti - Art of Cake Design and Chocolate Ornament

Tigerson Philti - Edible Chocolate Prints [Left to right: LV Bag, Mahjong Tiles]

Chocolate Louis Vuitton (LV) bag or Mahjong, anyone?

Coffee

Coffee

Coffee art!

Ice Cream - Movenpick

Movenpick, Swiss ice cream.

Kindori Ice Cream

Kindori Malaysia Ice Cream with its concept of frozen fresh fruits (blast frozen) blended with fresh milk base. They were looking people interested in bringing the ice cream concept to Singapore (franchise model).

Automated Ice Cream Machine

Customers just need to press the black button and the machine will automatically move the cone upwards, let the ice cream dispense on it. When it is done, the machine will move the cone downwards. Can start putting a coin or note slot so that when $1 or $2 is slotted in your can get your ice cream! Imagine Ice Cream vending machine.

Stick Skewering Machine by Kong Shiang Engineering

Stick Skewering Machine by Kong Shiang Engineering (KSE) a Singapore company.

Bread Vacuum Suction Depanner

Yamato Manufacturing

Yamato Manufacturing is a Japanese manufacturer of noodle making machines and equipment.

Yamato Manufacturing

Yamato Manufacturing 

What is the best way to show case your noodle machines and equipments capabilities? Well, make and cook the noodles and let visitors sample them!

Yamato Manufacturing  - Sampling Hours

Yamato Manufacturing  - Yakisoba

I was in time for their Yakisoba sampling.

Yamato Manufacturing - Ramen

Guess what, I went back on the 3rd day and saw them distributing the Ramen for sampling.

Pure-Bred Iberico Pig

Pure-Bred Iberico Pig - Ham

Left to right: Abalone, Lobster 

Yes! There was even abalone (available for sampling) and lobster!

Seafood

Seafood

Looks like a fish market? Well, these are real! Seafood, snowcrabs, clams, fish, lobsters, scallops! 

The pictures above are just the tip of the ice berg. The show is so big that it is hard to cover everything. There were bakery (bread, cakes, biscuits), beef, pork, parma ham, hot dog bun, korean kimbap, green tea, strawberries, pizza, coffee machines, machines of all kinds, wine, ice cream, fish, salmon, vegetarian, fruit juice..the list is endless! 

The show attracted such a huge crowd that there was a traffic jam into expo. Moreover, I had to queue 1 hour just to get my pass even though I had pre-registered. Still it was well worth the wait!

The next Food Hotel Asia 2014 will be held on 8 to 11 April 2014! Can't wait, hope I can visit it then!